Frequently Asked Questions - Rethink My Therapy

How We Work

A brief introduction about our program

Rethink My Therapy is an online platform that provides you with access to tens of Medical Specialists across the US, without the hassles of referrals and pre-certifications. 

We change the way people get medical help by providing convenient, discreet, and affordable access to a licensed therapist, psychiatrist or physician.

All those services and more, for as little as $60 per month. There’s no underwriting questions to answer. No network restrictions. And no coordination of benefits to worry about.

What is online therapy?

You can see a counselor or psychiatrist through our secure, live video connection using your laptop
or smart phone.

What types of providers can I see?

We utilize a national network of licensed therapists as well as board-certified psychiatrists. Each provider
is trained on best practices in online therapy. They have a wide variety of specialties and some offer their
services in multiple languages.

What is the difference between therapists and psychiatrists?

Therapists provide guidance and support talk therapy. They do not prescribe medications. Psychiatrists are
medical doctors who primarily prescribe medication for the treatment of behavioral health conditions.

What are the common issues we treat?

We can help with stress due to grief, parenting or other major life changes all the way up to chronic concerns,
like depression, anxiety or substance use.

Do you have to be an adult to use behavioral health services?

Minors, 10 yrs or older can be seen with parent or guardian consent.

Why should I choose online therapy?

Online therapy provides a way to access services when it’s not easy to find a therapist near you or when you
just can’t fit therapy into your busy schedule. Online visits allow you to see a licensed provider from the privacy
of your home or office with no drive time and no waiting room.

What if I need medication?

Only psychiatrists can prescribe medications. If your psychiatrist feels it’s warranted, he or she will send your
prescription electronically to the pharmacy of your choice.

What types of medications are prescribed?

Our psychiatrists can prescribe many types of antidepressants and mood stabilizers, among other things. They
cannot prescribe controlled substances (narcotics, benzodiazepines, or stimulants).

I currently have a prescription for medication from a previous psychiatrist. Can you refill that?

An initial visit with a psychiatrist is necessary to determine how to best address your needs.

How will I communicate with my provider?

We provide secure messaging to commuicate with your online therapist between visits.

Can I have a visit by phone instead of video?

While we recommend video consultations as best practice for behavioral health sessions, we do offer
telephone visits as a secondary option.

Can I speak with the same provider each time I have a visit?

Absolutely, and we encourage you to find a therapist that you feel comfortable with so you can build the
trust you need to work through your difficulties. However, if at any time you feel you need to choose another
therapist, you can. Because we often have multiple providers available in each state, you are welcome to
explore and find the right provider for you.

Can I see a provider if I live outside of the United States?

We currently operate only in the United States.

Are online therapists available on demand?

Online therapy visits must be scheduled in advance. You can usually get an appointment within seven days or less.

Can I see someone if I’m in crisis or experience an emergency?

Online therapy is not meant for emergencies or crisis situations. If you are experiencing an emergency, call 911
or go to your nearest emergency room. For crises, you may also call the National Suicide Prevention Lifeline at
1-800-273-8255. The call is free and help is available 24 hours per day, seven days per week.

How quickly can I get an appointment?

The average wait time for in-office visits is an average of 14 days. Our services can be scheduled, on average,
in seven days or less.

Can I schedule recurring appointments?

Absolutely! Relationships with our therapists are meant to be ongoing. At the end of your visit, your therapist
will schedule a follow-up appointment.

When can I talk to a provider?

Many providers have availability for appointments not only during daytime hours, but evenings and weekends
too. Once you choose a therapist, you can set an appointment with them directly at a time convenient for you.

How long is an average visit?

Visits with a counselor are typically 45 minutes. Initial visits with a psychiatrist last approximately 1 hour, while
follow-up visits for medication management are 15 minutes.

Will I receive a reminder of an upcoming appointment?

Yes, you will receive a notification of your upcoming appointment via email and through the MDLIVE app when
you set up notifications.

What should I do if miss an appointment?

You can cancel or change your appointment online. We ask that you give us 24 hours notice to cancel or change
appointments. In the event you are not able to give notice, please contact your provider as soon as possible or
you may be subject to a fee

Is my information secure?

Confidentiality is an important part of Our Code of Ethics. We take your privacy very seriously. Laws are
also in place to protect your privacy. MDLIVE is a private, secure, HIPAA-compliant platform that allows you
to safely and confidentially consult with one of our therapists online.

Will my primary care provider be notified about my visit?

You can choose to share the visit notes with your primary care provider. If you choose to share your notes,
your therapist will securely fax or electronically transmit to your primary care physician.

Will I be charged more if I speak to a provider on a night or weekend?

No. The cost is the same no matter when you have your visit
If you are in crisis, call the National Suicide Prevention Lifeline, a free, 24-hour hotline, at 1.800.273.8255.
If this is an emergency, call 911 or go to your nearest emergency room. RethinkMyHealthcare does not offer crisis counseling or emergency services.